We do not offer exchanges for any of our products. If a product or item has arrived damaged upon shipment, you assumed this upon ordering your product. We try our best to make sure that every product ordered is free of defects and damages when shipped; therefore, we cannot assume the damage to the product ordered occurred on our end. If it can be proven that the damage is on our part, we will review the circumstances on a case by case basis. Please contact us at firstname.lastname@example.org for any and all issues regarding shipments.
Nevertheless, we DO honor requests for the refund on the following reasons:
- non-delivery of the product: due to some mailing issues of your email provider or your own mail server you might not receive a delivery email from us. In this case we recommend contacting us for assistance. You must notify us either in writing at 3953 spring mtn Rd 188, Las Vegas, NV 89102 or by email email@example.com within 10 days. Otherwise the product will be considered received;
- major defects: Due to unforeseen circumstances, occasionally a product may have major defects. You must notify us of any major defects within insert number days of receiving the product. If any deficiency is approved and we fail to correct it within10 days from the date of the initial notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered;
- product not-as-described: such issues should be reported to us at firstname.lastname@example.org within 10 days.